Compliance & Claims

Respect for Patient Privacy

At ODA Primary Health Care Network, we understand that your health information is personal. It is our priority to establish and maintain your trust in us. Therefore, we are dedicated to preserving the confidentiality of your personal health information by complying with the laws governing privacy of patient health information.

For example, the Health Insurance Portability and Accountability Act (HIPAA) of 1996 is a federal law that establishes national standards for the protection of certain health information. To maintain the confidentiality of your health information, we will not share your personal health information without your authorization, unless we are required or permitted to do so by applicable law and regulations. SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

To ensure that you are familiar with your rights regarding the confidentiality of your health information, we will provide you with a written notice of your rights when you first visit an ODA Primary Health Care Network health center. A copy of this notice is available here.

If you have any questions, concerns, or complaints about how ODA Primary Health Care Network uses patient health information, please contact our HIPAA Privacy Officer at [email protected] or at 718-260-4639.

Commitment to Compliance

ODA Primary Health Care Network has established a Corporate Compliance Program to ensure that our organization provides high quality care to our patients while acting with honesty and integrity in the way it conducts business. We are committed to complying with all applicable federal, state, and local laws, regulations, and policies.

To promote compliance, ODA Primary Health Care Network has adopted a set of policies and procedures that guide our operations. ODA Primary Health Care Network’s Corporate Compliance Program educates and trains Directors, employees, and contractors on applicable standards and procedures to ensure that ODA Primary Health Care Network’s expectations and commitment to compliance are understood and respected.

ODA Primary Health Care Network’s Corporate Compliance Program relies on open communication to verify compliance and to identify areas of risk and vulnerability. Directors, employees, and contractors are expected and encouraged to report any conduct that may be non-compliant with applicable standards and procedures. Patients also are welcome to report any concerns.

For more information about ODA Primary Health Care Network’s Corporate Compliance Program or to anonymously report any concerns or potential violations, please contact our Compliance Officer at [email protected] or at 718-260-4639.

Claims information

ODA is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

ODA is covered under the Federal Tort Claims Act (FTCA) for actions within the scope of deemed employment, pursuant to 42 U.S.C. 233(g)-(n). Accordingly, claims or notice of medical malpractice claims should be submitted by a claimant to the Office of General Counsel at the address below.

Notice Informing Individuals About Nondiscrimination and Accessibility

ODA Primary Health Care Network (the “Center”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) The Center does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

The Center:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services when these aids and services are necessary for you to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).
• Provides free language assistance services to people whose primary language is not English and who has limited ability to read, write, speak or understand English, which may include:
• Qualified interpreters
• Information written in other languages.

The Center’s Civil Rights Coordinator is Lauren Levine.If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Lauren Levine at [email protected] or by phone at 718.260.4600 x1010.

If you believe that the Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Lauren Levine, Communications Director/Risk Manager, ODA Primary Health Care Network, 74 Wallabout Street, Brooklyn, New York 11249 or by email at [email protected]. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Lauren Levine, Communications Director/Risk Manager is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Deficit Reduction Act Compliance Notice to Vendors/Standards of Conduct

ODA is committed to serving our community according to the highest standards of ethics and legal compliance. All vendors conducting business with ODA are expected to comply with and act in support of our compliance policies.

In accordance with the requirements of the Deficit Reduction Act of 2005 (the “DRA”), we have written policies and procedures for all of our employees that provide detailed information about the Federal and New York State False Claims Acts, various applicable state laws, the whistleblower protections under such laws, and ODA’s policies for detecting and preventing waste, fraud, and abuse. These are codified in our Standards of Conduct.

ODA is required to make these policies known to all vendors, contractors, and agents. Please review our Standards of Conduct hosted at the bottom of this page. If you have any questions whatsoever regarding this notice, please contact our Chief Compliance Officer at [email protected] or at 718-260-4639.